Decathlon Bulgaria: Custom HR software for store teams
Workforce software has to make sense to the people planning shifts, managing teams and preparing reports. We helped Decathlon Bulgaria bring those processes into a custom HRM built around its retail operation.
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Industry
Sports retail
Services
- Audit & Strategy
- Discovery & Design
- Development
- HR & Management training
- Launch
- Ongoing support
Schedules and employee information were in spreadsheets
Store teams, managers and HR needed to coordinate employee processes and work schedules. The existing work was manual and spread across spreadsheets. Different roles needed access to the information relevant to their part of the process.
Scheduling rules had to work in daily retail operations
Flexible working practices and the constraints identified with the client had to become behavior people could use. The scope needed to account for the scheduling rules as well as the screens used by managers and HR.
Discovery, development and training
We began with stakeholder interviews and discovery, then designed and developed a custom HRM for schedules, employee information and reporting. Defined checks became part of scheduling. We also provided HR and management training, launch support and ongoing support.
Benefits
Scheduling with defined checks
Rules identified during the project are represented in the scheduling workflow.
Shared workforce information
Managers and HR can work from information available in a common platform.
Connected reporting
Digital records and reports support employee-related administration and payroll preparation.
From spreadsheets to a shared HRM
Managers and HR can work with schedules, employee records and reports in a common platform. Digital records support employee administration and payroll preparation. Training and continued support were part of putting the system into use.
Tools & Technologies
Technologies used in this project, grouped by their role in the implementation.
Frontend
React JS
Next JS
Tailwind CSS
Backend
MariaDB
PHP
Laravel
Laravel Livewire
Which workforce process still depends on the spreadsheet?
Bring a scheduling or reporting workflow and the handoffs that make it difficult. Let’s discuss the rules, the users and the rollout.