Product care
Software needs a next chapter after launch, too.
We help maintain and improve software as the business changes. The right arrangement starts with the product, the people using it and a clear agreement about support and development.
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Support, fixes and the next release
Understand the product
For an existing system, review the code, infrastructure, documentation and known issues before agreeing responsibilities.
Define support clearly
Agree coverage, severity levels, response expectations and escalation routes. Separate incident handling from planned changes.
Keep improving
Use product feedback and operational needs to prioritize fixes, improvements and new capabilities.
The work continues after the rewrite
MERP/PREP continued into product care after the platform rebuild. Customer feedback, accessibility improvements and further product changes became part of the ongoing work.
For an established product, the backlog needs to distinguish a live incident, a defect, a data correction and a new feature. Each needs a clear owner and priority. See the MERP/PREP engagement.
Taking responsibility for an existing product
Can you take over a product another team built?
We review the code, infrastructure, access, documentation and known issues first. That review establishes what we can take responsibility for and any work needed before the support arrangement starts.
Are new features included in product care?
They can be. We agree the available capacity, priorities and the split between incidents, maintenance and planned development. Support coverage and response commitments are written into the arrangement.
What does your product need each month?
Share the current backlog, recurring issues and planned changes. We can work out a support and development arrangement around them.