Connecting customer bookings to operations at ParkFly Geneva
A custom CRM brings reservations, availability and the work on the ground into a connected platform.
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Industry
Tech, retail
Services
- Audit & Strategy
- Discovery & Design
- Development
- Launch
- Continuous support
The situation
ParkFly Geneva was coordinating bookings and daily work across disconnected tools and manual processes. Customers could not clearly see availability, while staff had to coordinate reservations.
The hard part
The customer experience and the internal operation needed to use the same view of availability. Information also had to reach staff working on the ground.
The solution
We built a custom CRM with a customer-facing booking flow and real-time availability. Staff can access operational information and update booking-related details from their phones.
Benefits
A connected booking flow
Customers can see availability and make reservations through the platform.
A shared view of the operation
Availability and booking information support the team’s planning and coordination.
Updates from the ground
Staff can update booking-related information using their phones as the work happens.
What changed
Customer reservations and real-time availability connect to internal coordination in the CRM. Staff on the ground can access operational information and update booking-related details from their phones.
Who this is relevant to
For owners and operations leaders of booking-led service businesses. The case shows a customer-facing booking experience connected to the team delivering the service.
Tools & Technologies
Technologies used in this project, grouped by their role in the implementation.
Frontend
React JS
Next JS
Tailwind CSS
Backend
MariaDB
PHP
Laravel
Laravel Livewire
Do customer bookings create manual work for your team?
Bring the path from a customer reservation to delivery and the tools your team uses along the way. We can discuss where a shared workflow would help.