ParkFly Geneva: From online booking to airport valet operations
A booking is the start of a service. For ParkFly Geneva, we connected the customer’s reservation with availability and the people delivering the work on the ground.
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Industry
Airport valet services
Services
- Audit & Strategy
- Discovery & Design
- Development
- Launch
- Continuous support
A reservation starts a job for the field team
ParkFly Geneva provides valet services around Geneva airport. Bookings and daily coordination relied on spreadsheets and manual processes. The customer booking flow needed to work with availability and with the people delivering the service.
The CRM had to work away from a desk
A reservation did not stop being useful after checkout. Staff on the ground needed to access booking information and update relevant details from their phones. That mobile workflow was part of the CRM scope.
Booking and internal coordination in one platform
We built a custom CRM with a customer-facing reservation flow and real-time availability. The platform connects those bookings to internal coordination and gives field staff mobile access to the information used during the service.
Benefits
A connected booking flow
Customers can see availability and make reservations through the platform.
A shared view of the operation
Availability and booking information support the team’s planning and coordination.
Updates from the ground
Staff can update booking-related information using their phones as the work happens.
From reservation to service delivery
Customers can check availability and reserve through the platform. The team can use and update booking information while delivering the service. Both sides work with the reservation in the CRM, rather than treating the website as a separate booking form.
Tools & Technologies
Technologies used in this project, grouped by their role in the implementation.
Frontend
React JS
Next JS
Tailwind CSS
Backend
MariaDB
PHP
Laravel
Laravel Livewire
What happens after a customer clicks “Book”?
Walk us through the reservation, the handoffs and the work on the ground. We can discuss where one connected workflow would help.