Client since 2020
Custom CRM platform
ParkFly Geneva's core business is to offer valet services around Geneva airport. They were managing their service through spreadsheets and needed us to build a comprehensive system.
Industry
Tech, retail
Project size
€50,000
Timeframe
4 months
Services
- Audit & Strategy
- Discovery & Design
- Development
- Launch
- Continuous support
The Client
ParkFly Geneva is a private parking service operating near Geneva Airport. As demand increased, the company needed a more streamlined and reliable way to manage customer bookings, staff coordination, and day-to-day operations.
The Challenge
ParkFly was managing its services using a mix of disconnected tools and manual processes. Customers had no visibility into available slots, and staff had to coordinate bookings manually — often leading to overlaps or inefficiencies. The system made it difficult to scale while maintaining quality service.
The Solution
We developed a custom CRM platform that brings ParkFly’s entire operation into a centralized system — combining internal workflows with a seamless customer-facing experience.
The solution includes an automated booking system that displays real-time availability and handles reservations without manual input. Staff benefit from improved visibility, while customers enjoy a faster, more reliable experience.
Benefits
Saving time
Adequate inventory management and reconciliation through the new CRM system allowed for great time saving in operations.
Revenue management
Having real time, comprehensive data of availability, allowed ParkFly Geneva to optimize revenue management of their inventory to its fullest potential.
Ease of operations
Booking-related information is updated on the ground directly from employees' phones. HRM is also streamlined through the platform.
The Results
64%
Increased revenue
24/7
Streamlined customer booking availability and visibility
100k+
Happy and less stressed customers
Tools & Technologies
The tools and technologies are crucial part of the process. They should fit the project aims and secure easy scalability and maintenance. It is important to have technologies and architecture that do not depend on each other so updates are independent. Our main concern is always to use tools and frameworks that have big and raising communities so the product is always up to date according to the modern challenges.
Frontend
React JS
Next JS
Tailwind CSS
Backend
MariaDB
PHP
Laravel
Laravel Livewire